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Rolling averages for the metrics that matter to a student in the middle of a prep cycle.
Every incident from the last 30 days. We post-mortem anything that affected more than 10 students, in writing.
Two examiner partners were unavailable simultaneously, causing the human re-grade queue to back up by an extra ~6 hours. 14 students saw delayed feedback. We refunded the +3 credit fee for every affected attempt automatically. Onboarded one additional examiner that week. Resolved 17 May 22:30 IST.
A model deployment introduced a regression in Speaking scores for accents from north-east India. Detected within 3 hours, rolled back. 38 attempts received a corrected score the same day with an in-app notice. Post-mortem published in the engineering blog. Resolved 04 May 14:15 IST.
Razorpay reported a partial UPI outage for ~45 minutes affecting credit-purchase transactions. We surfaced a banner in-app pointing students to netbanking as an alternative. No student lost money. Resolved upstream by Razorpay 28 Apr 17:00 IST.
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